POSITION IDENTIFICATION
Reports to: Captain
Employees Supervised/Directed: None
FLSA Code: Non-Exempt
POSITION PURPOSE AND SUMMARY:
Under the captain and Patriot Emergency Medical Services Inc. officers, the ideal ambulette driver
(“incumbent”) will perform duties associated with providing non-emergency transportation services in
accordance with all applicable laws, regulations, and Patriot Emergency Medical Services Inc. policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent must possess and apply knowledge and skills necessary to perform the duties of
ambulette driver, in a dignified and compassionate manner including:
Completing ambulette calls, calmly, efficiently and promptly;
Completing patient care forms, insurance forms, evaluation forms, and all other forms in a
competent and timely fashion.
The incumbent must perform all job responsibilities in a manner that protects patient privacy:
The incumbent is expected to protect the privacy of all patient information in accordance with the
Company’s privacy policies, procedures, and practices, as required by federal [and state] law, and in
accordance with general principles of professionalism as a health care provider. Failure to comply with
the Company’s Policies and Procedures on patient privacy may result in disciplinary action up to and
including termination of employment or of membership or association with Patriot Emergency Medical
Services Inc.
The incumbent may access protected health information and other patient information only to the
extent that is necessary to complete your job duties. The incumbent may only share such information
with those who have a need to know specific patient information you have in your possession to
complete their job responsibilities related to treatment, payment or other Company operations.
The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns
regarding the Company’s Policies and Procedures on patient privacy and any observed practices in
violation of that Policy to the designated Privacy Officer.
The incumbent is expected to actively participate in Company privacy training and is required to
communicate privacy Policy information to coworkers, students, patients and others in accordance
with Company Policy.
Coordinating requests for ambulette transports in accordance with the non-emergency transport policies; monitoring communication equipment to maintain contact with the dispatcher; performing rescue operations; and maintaining apparatus and equipment
The incumbent must perform routine tasks in and around the ambulance service building, including:
Checking, restocking, inventorying and cleaning any apparatus operated by Patriot Emergency
Medical Services, Inc.
Cleaning, doing dishes, emptying trash and other related duties around the station
Washing and drying towels, coveralls, and other laundry in the provided heavy duty washing
equipment
Representing the ambulance service while on duty at public service functions, expositions, and other
public events.
The incumbent must also:
Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure
system sanitation, readiness and adherence to quality assurance standards
Be flexible, as emergency services operate on a 24-hour clock; the incumbents assigned work shift schedule may vary and the incumbent should be available to respond immediately for a call during
the assigned work period, and the start and shift times may vary due to the nature of the business
Maintain a thorough working knowledge of local geography, which includes maps, streets, and grid
book systems
Maintain a thorough working knowledge of applicable current standards of care, including equipment
functions and uses and assure that all certifications, licenses and registrations are up-to-date.
QUALIFICATIONS
must be at least 25 years old with a valid driver's license and a good driving record.
must have a minimum of either a high school diploma or a GED as evidence of
completion of a high school education, and must have and maintain current CPR and First Aid
Certifications.
Requirements
Physical
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this position. The position requires significant physical strength
and dexterity and the ability to function in very adverse environments with exposure to numerous safety risks
typically found at emergency scenes. The following guidelines are used to describe the frequency of activities
in this position: Occasionally equals 1- 33%; Frequently equals 34%-66%; and Continuously equals 67-100% of a
typical work day.
STANDING/WALKING: Frequently to continuously when responding to calls. Optional while at rest at
the facility. This usually includes: going to and from the emergency vehicle, and getting patients from their locations, and rendering treatment. Most walking would be for short distances, as
emergency vehicles are allowed to get as close to the location as possible. However, the incumbent must also
be able to run these same distances, in case of an emergency where time is of the essence. Walking and
running may vary, however, as the patient may be located inside a large, multi-floored facility. Standing,
walking and running could be on all types of surfaces, including but not limited to: asphalt, cement, concrete,
soft/packed dirt, linoleum, wood, hardwood floors, etc. The individual must be able to go up and down slight
inclines or declines that may be found at roadsides, agricultural areas, etc. At a location, standing would occur
more often than walking or running. Standing would occur on the wide variety of surfaces mentioned above.
Standing could last from a few minutes to hours, depending on the situation. Standing could occur in the
standard erect position, the kneeling or squatting position, etc.
SITTING: Frequently when responding to a location, the individual will sit in the emergency vehicle.
The emergency vehicles are equipped with a standard installed vehicle seat. The time performing the sitting
activity on a call would depend upon the specific situation. The facility is equipped with a small lounge area
that is furnished.
LIFTING AND CARRYING: Frequently required to lift and carry weights ranging from a few pounds to ten
pounds and above. Occasionally required to lift and carry weights in excess of 100 pounds or more.
Incumbents will need to lift and carry with one team member adult patients, lifting them from various
positions (such as a bed or a chair) onto various patient movement devices, such as an ambulance stretcher, a
stair chair, long back boards, etc., and then efficiently move them into an ambulance. Other heavier objects in
the high range category would be 5-foot tall, 10 inch diameter oxygen cylinders, and medical equipment boxes.
The oxygen cylinders can be made of quarter-inch steel and weigh up to 113 pounds. The medical equipment
boxes can weigh approximately fifty pounds or more.
BENDING AND STOOPING: Frequently. Frequently throughout a work shift the individual will be
required to bend in a range of 1 to 90 degrees. The average situation will require the individual to work in a
range of 35 to 65 degree bends. This would involve: lifting a patient, lifting equipment, treating a patient at
ground level, sitting on a bench located in the ambulance. This activity may be prolonged and last up to 30
minutes or more. During any given call, the provider may bend and/or stoop any number of times per
incident.
CROUCHING AND KNEELING: Frequently. Crouching and kneeling may be performed when on the
scene picking up equipment or assisting patients. The actual number of times this is done depends on the
particular incident.
CLIMBING: Occasionally. This is required when climbing steps up and down with a patient on a cot or
other device, and when entering or exiting the emergency vehicle. Generally, the climbing would require that
the incumbent be lifting and carrying heavy objects such as a cot or other device with a patient on it.
Balancing may be required when backing down staircases.
REACHING: Frequently to continuously throughout the work shift in order to review monitoring
equipment, operate communication equipment, administer oxygen, and operate equipment. The incumbent
may also be required to reach in precarious positions, such as in a vehicle, which has been crushed in an
accident, or in other confined spaces. If working inside the ambulance en route to a medical facility, the
incumbent will need to reach to access the patient and supplies. Reaching will involve partial to full extension
of the arms.
PUSHING AND PULLING: Frequently. The activities that would require the most force in pushing and
pulling is when removing or returning a gurney to the emergency vehicle, with and
without a patient on the gurney. The weight required to push/pull will vary, depending on the weight on the
gurney. Slight pushing will be required if the incumbent is performing CPR, which can require repetitive
pushing and may range from a few minutes to hours. Pushing and pulling is required when operating and
closing vehicle doors.
HANDLING OR GRASPING: Continuously. While working at any given location, continual bilateral gross
manipulation is performed in this position. This may be involved when:
opening/closing doors; and using, handling, carrying and operating medical equipment boxes that may weigh
approximately fifty pounds or more, stretcher rails, various handles attached to equipment, and tools. The arm
and hand must be able to perform all types of positions, including supination and pronation. Hyperextension,
extension and flexion of the fingers will be involved, ulnar and radial deviation, abduction and adduction of the
hand and wrist will be required. A wide variety of grasping will be required, such as cylindrical grasping,
palmer grasping, hook grasping, tip grasping, lateral grasping and spherical grasping.
HAZARDS: The incumbent, when responding to emergency situations, may be exposed to dust, fumes,
gases, fire, smoke, adverse weather conditions, and chemicals. There is also exposure to body substances that
may contain infectious materials that could cause illness or death. There is potential for bodily harm or death
from violent patients, bystanders, or other dangers. At all time the incumbent is expected to adhere to all
applicable Policies and Procedures concerning safety and the prevention of contamination and infection due
to bloodborne pathogens.
OTHER PHYSICAL REQUIREMENTS
Maintain balance and strength in awkward positions
Speak clearly under stressful circumstances
Accurately communicate ideas orally and in writing in English
Respond physically with speed
Speak loudly
Get along well with others
MENTAL REQUIREMENTS OF THE POSITION
Handle a significant number of stressful situations, and be able to function calmly, coolly
and collectedly under all types of stressful situations
Get along well with diverse personalities
Communicate with patients and others with empathy and respect
Create and maintain a positive and cooperative working environment
in stressful situations
Work smoothly and professionally in an environment where teamwork
is essential
Analyze and interpret difficult and complex patient care and personnel situations
Work independently with minimum supervision for assigned tasks
Exercise sound independent judgment within general Policy and
procedural guidelines
Anticipate and identify problems and take initiative to prevent or
correct them
Establish and maintain effective working relationships with all levels of personnel within
the medical community, the Company, outside agencies, patients, and members of the
community
Understand and follow federal, state and local laws, and Company
policies, procedures, and rules
Establish and maintain effective working relationships with others
Follow orders
Remember and apply concepts, knowledge and principles
Analyze and interpret situations
Appropriately deal with stress and maintain composure when encountering serious injuries
or illnesses.